«Carbusiness: management and innovative technologies»

Alexey Martusenko, Marketing Director “KMK Business TRaining”, Kiev. gave a talk on “CRM service as Successful Business factor” on the 16-th of October 2008 in Dnepropetrovsk Forum  «Carbusiness: management and innovative technologies»

«Forum was organized for CEOs and Top-Managers,  HR and Sales managers, technical specialists of dealers car service stations, universal and branded car service stations. Alexey lighted up the following issues:
- Clients Role in your business development. Why Clients became so much demanding?
- Quality Nature in Service. What do our Clients really buy?
- CRM-management – how  Loyal employees influence the profit level in organizations.
- Quality Management – when everybody in the company is responsible about the Quality