Approaches and tools

TMI INTERNATIONAL NETWORK VISION STATEMENT

BY 2012 THE NUMBER ONE INTERNATIONAL TRAINING AND CONSULTING COMPANY IN OUR SELECTED AREAS OF FOCUS

To claim ONE position it is fundamental that in our Focus Areas we demonstrate:
• Unique know-how
• High-level competence
• Extensive experience and expertise
• Meaningful competitive advantage
• Strong self-confidence

Our primary focus is on identifying, influencing and shaping an organisation’s key success factors associated with:
• Service Essentials
• Performance Essentials
• Leadership Essentials
• Branded Culture

that are uniquely complex but, potentially, infinitely rewarding.

SERVICE ESSENTIALS
Instilling refined customer service practices and behaviours to retain and extend your customer base.
• Customer Service Excellence
• Compelling Service Recovery

PERFORMANCE ESSENTIALS
Enhancing personal and team effectiveness to help you meet the business challenges of today - and tomorrow.
• Personal Effectiveness
• Team Effectiveness
• Interpersonal Excellence

LEADERSHIP ESSENTIALS
Equipping today’s leaders with the insights and capabilities they need to activate strategies and lead contemporary organizations to excel and succeed.
• Emotionally Intelligent Leadership
• Contemporary Leadership Development

BRANDED CULTURE
Leveraging the power of your brand to mobilise the potential in people, create competitive advantage and transform the customer experience.
•Branded Customer Service
•Branded Organisational Culture
•Employeeship

TMI’s Unique Proposition

TMI has the unique skill to communicate and deploy high-level concepts through inspiring and easily comprehensible messages to people at all levels of an organisation TMI has the unique competence to utilise inspiration as a catalyst to overcome resistance to change, to facilitate the transformation process and to shape the organisational culture TMI has the unique ability to instill a new vitality and purpose at every level of an organisation and to mobilise everyone’s energy towards the achievement of the organisational goals

TMI designs and implements innovative, customised solutions utilising TMI’s proven approach;the “5Is” approach

To design and implement innovative, customised TMI solutions we have development processes
that are consistent with the TMI “5Is” approach and A rich TMI Toolkit from which we can draw appropriate tools for each project and Our TMI Consultants have the competence to design and implement innovative and customised TMI development processes
We welcome the challenge to work with you to create a story of success; the story of your success!