Reaching for the Stars

PHILOSOPHY OF THE PROGRAM

A ΤΜΙ tool which refers to the development of top team quality, in every team of an organisation, as well as the ensuring of organisations' success.

This workshop is about the special kind of quality performed in a team, which is crucial to the total quality of the organisation.

It contains tools for monitoring and developing team quality, as well as for creating a "quality climate" in the team.

 

 

CONTENT OF THE PROGRAM

• Team success criteria
• TMI quality concept - benefits
• Michelin Guide
• Star quality
  • Step 1: Determine Quality areas and factors
  • Step 2: Deterring measuring method
  • Step 3: Define Ideal Performance (IP)-level
  • Step 4: Measure Actual Performance (AP)-level
  • Step 5: Make Quality development plan
• What is measured is improved

WHAT CAN BE ACHIEVED

As a result of this programme:

• The management of the organisation will obtain help to inspire team leaders in their work of monitoring and developing team quality.
• The team leaders get inspiration and concrete tools to map out and fulfill demands and expectations placed on the team and to commit everybody to the quality process and improve the quality climate in the team.
• All employees can find inspiration and help to understand their own role in the quality process and develop personal quality and thus contribute towards developing the quality of the team.

WHO SHOULD ATTEND AND BENEFIT FROM THE PROGRAM

• Managers
• Team Leaders
• Staff